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Terms and Conditions

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These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website http://www.salonallure.co.uk/ (“the Website”) and your relationship with  Allure Salon (NE) LTD whose registered office and trading address is at 10 Regency West Mall, Stockton on Tees, TS18 1EF (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us via post or by email at alluresalonne@gmail.com .

1. AGREEMENT

By using the Website you agree to be bound by these Terms.

2. AMENDMENTS

We reserve the right to:

  • Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions

3. BOOKING ONLINE

You warrant that:

  • the personal information which you are required to provide when you register for online bookings is true, accurate, current and complete in all respects; and

  • you are not impersonating any other person or entity

You will notify us immediately of any changes to the personal information by e-mailing or telephoning our booking hotline at:

To ensure you get the full benefit of your appointment we kindly request that you arrive promptly as late arrivals may result in the service length being shortened to the remaining time available.

To secure your booking we require  a non refundable deposit of upto 50% from every new guest. When booking online we may contact to ask that you to pay your deposit. This deposit will be used as part payment towards your service and is fully refundable should you cancel with a minimum of 24 hours for your appointment.

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All deposits will be used as part payment towards your final bill.

Our cancellation policy is strictly a minimum of 24hrs for all guests. If we don’t receive 24hrs notice to cancel your appointment then unfortunately, your deposit is non-transferable. All returning guests who fail to turn up for an appointment may be charged 100% of the missed service at the next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances.

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Regrettably, we have had to put these measures in place because of a small number of no-shows that we have had, which in turn costs the salon hundreds of pounds per month.

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If you are a new or regular guest to our salon please ensure that we hold a valid mobile number for you as we will always* text to remind you about your appointment. We may use this number should your stylist be off ill or we have to change your appointment at all. Please let us know if you change your email address so we can keep you up to date with any special offers or new products and services at Allure Hairdressing.

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We hope that you understand and appreciate our salon policies and we look forward to seeing you soon.

4. PRIVACY POLICY

We will treat all your personal information as confidential.

When you visit this Website, we may ask you to input personal details in order for us to identify you, such as your name, e-mail address, and permanent address. We confirm that this information will be held by us in accordance with the Data Commissioner’s office.

5. COMPLIANCE

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

  • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and

  • any material which is defamatory, offensive or of an obscene character

6. INDEMNITY

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

7. PRICING

All prices shown are inclusive of VAT at the current rates and are correct at the time of entering the information onto the website. We reserve the right, however, to change prices at any time without notice to you.

8. INTELLECTUAL PROPERTY

The content of the Website is protected by copyright and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

9. LIMITATION OF LIABILITY

Notwithstanding any other provision in the Terms, nothing in these Terms:

  • affect or limit your rights as a consumer under English law; or

  • will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links;

  • technical problems including errors or interruptions of the Website;

  • unsuitability, unreliability or inaccuracy of the Website; and

  • failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

10. LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

 

GIFT VOUCHER TERMS AND CONDITIONS

  • “Gift Voucher” means an electronic or physical card that has prepaid currency loaded onto it to be spent in Allure

  • Not redeemable for cash and cannot be used to purchase other gift cards or other tender. Cannot be exchanged.

  • If purchase exceeds the gift card amount, the balance must be paid by other available payment options.

  • Physical gift cards must be surrendered upon redemption in full.

  • Gift cards are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.

  • We reserve the right to correct the balance of your gift card if we believe that a clerical or accounting error has occurred.

  • Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks.

  • Discounts are applied prior to shipping, handling and sales tax charges.

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PROMO CODES

  • Promo codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.

  • Not transferable or redeemable for cash or credit.

  • To apply a promo code, you must enter it at checkout prior to completing the order.

  • Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks.

  • Discounts are applied prior to shipping, handling and sales tax charges.

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DISCOUNTED GIFT VOUCHERS

  • Any "Gift Voucher" purchased on promotion  is not redeemable on sale items unless expressly stated otherwise.

  • A discounted "Gift Voucher" is non redeemable in conjunction with any other discount.

  • Discount must be applied at the time of purchase

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NO SHOW POLICY
Our salon is committed to providing exceptional services. We believe in mutual respect and therefore ask our customers to always inform us about any emergencies that withhold them from arriving for their visit. Unfortunately, when one customer fails to show up without giving notice, they prevent another client from booking an appointment. This is why we have a no-show policy that imposes a fee valued at 100% of the entire cost of the missed service. More than three missed appointments may result in being banned from our salon.

HEALTH HISTORY POLICY
We always prioritise health, safety and the comfort of our clients. Therefore, we politely ask our clients to always inform our team about their health history (allergies, pregnancy, physical issues or disabilities), as
even seemingly minor issues may impact the service quality and how the products react with the customer’s body chemistry. We don’t take responsibility for the treatment outcome if a client has deliberately withheld the information on health problems referred to in the disclosed list.

RIGHT OF REFUSAL
Please, mind that under given circumstances, our team members may refuse service. We can do so if the person in question:
• Is under the age of 16 (for selected services)
• Has health issues that may affect or be affected by the service
• Has purposely hidden information of crucial meaning to the service
• Did not show up for their last appointment l (see more in the “No show” section of the policy)
• Behaves improperly and/or is intoxicated
• Verbal or physical aggression, harassment or assault towards our team our guests will result in service refusal and an instant ban from the salon.

Thank you for understanding.

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NEW CLIENT AND BLUE LIGHT CARD DISCOUNT

Some services may not be part of the promotion for example Hair Extensions. You will be asked to produce you Student ID or Blue Light Card and failure to to do so will result in being charged the full amount. Failure to comply with the cancellation policy may result in discount being declined at future appointments, to save embarrassment we kindly request that you give a minimum of 24 hours notice to cancel appointments. No discounts against retail products unless explicitly stated. No new client discounts are offered throughout December.

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